❓ Help Centre
db768 Frequently Asked Questions
From cricket betting to withdrawals — find the answer to any question you have about db768 right here.
db768 is a trusted online gaming platform for players in Bangladesh. Whether you are new or experienced, small questions come up all the time. How do you place a bet, how straightforward is a withdrawal, does everything work properly on mobile, why is account verification needed — this page provides detailed answers to more than 20 questions across four sections. If you cannot find your question, our 24/7 support team is always ready to help.
BPL & International Matches
Decimal odds show the total amount you get back for every taka you stake. For example, odds of 1.90 mean that if you bet ৳100 and win, you get back ৳190 in total — a profit of ৳90. The higher the odds, the greater the potential profit, but the lower the chance of winning. On db768, odds are displayed clearly in every market, so you can easily work out your return before placing any bet.
Yes, db768 offers live in-play betting. Odds update after every over or wicket while the match is in progress, and you can place bets in real time. This gives you the chance to make decisions by watching how the match develops. Keep in mind that odds change quickly in live betting, so it is important to confirm your bet on time. This feature works just as well on mobile.
To bet on BPL and international T20, ODI, or Test matches, log in to db768 and go to the cricket section. Select the match you want, choose the market you wish to bet on, enter your stake in the bet slip, and confirm. For example, you can bet on the match winner market for a Bangladesh vs India match. Rules may vary by market, so check the bet details before placing.
An accumulator (or "acca") bet combines multiple events together, and the odds of each selection are multiplied to give the total odds. If all selections are correct, a large payout is possible. On db768, selecting multiple markets automatically adds them to the bet slip and shows the total potential return. Keep in mind that if any single selection is wrong, the entire bet is lost, so it is wise to start with fewer selections.
On db768, the most commonly used cricket betting markets are match winner, toss winner, top scorer, first wicket to fall, runs in a specific over, and whether a century will be scored. These markets see the most activity during BPL and ICC T20 World Cup matches. Each market has its own odds and rules, so read them carefully beforehand.
If a match is left incomplete or abandoned for any reason, bets on that match are generally voided and the stake is returned. However, if a result is determined by the Duckworth-Lewis method in a specific market, that result may apply to the bet. For specific rules, refer to the terms and conditions page on db768.
Withdrawals
Yes, on db768 you can submit a withdrawal request at any time — at night, in the early morning, or on weekends. Withdrawals are generally completed within 30 minutes to 3 hours. This service is available through bKash, Nagad, Rocket, and Upay. There may be slight delays during the payment gateway's own scheduled maintenance, in which case the support team will notify you.
The minimum withdrawal amount on db768 is ৳1,000. Requests below this amount are not accepted. Similarly, the minimum deposit is ৳500 (for each payment method). Once your balance reaches a sufficient amount, you can submit a withdrawal request at any time.
Yes, winnings from a bonus can be withdrawn, but you must first meet the wagering requirement. For db768's welcome bonus, the wagering requirement is 10 times the bonus amount. For example, if you receive a ৳1,500 bonus, you must complete a total of ৳15,000 in bets (calculated on the bonus amount only, not including the deposit). Once the requirement is met, bonus-related winnings become directly withdrawable.
A "Pending" withdrawal means the request is being processed. It is usually completed within 30 minutes to 3 hours. If it takes longer, first check the app for your payment method. If there is still an issue, contact db768 via live chat — support is available 24/7. A withdrawal can also be held up if account verification has not been completed.
Mobile Use
db768 runs on any modern smartphone or tablet on both Android and iOS. You will get the best experience on Chrome, Firefox, and Safari browsers. It works the same way on desktop with Windows and macOS. There is no need to download a separate app — just go to the db768 site in your browser. For the best experience, use the latest version of your browser.
On Android, open Chrome, go to the three-dot menu at the top, then "Settings" → "Privacy and security" → "Clear browsing data", select "Cached images and files", and clear it. On iOS with Safari, go to "Settings" → "Safari" → "Clear History and Website Data". Then restart the browser and open db768 again. This usually resolves the issue. Also check your internet connection.
Yes, all sections of db768 — slots, live casino, and sports betting — work fully in the mobile browser. Games from all providers including PG Soft, Pragmatic Play, and JILI are HTML5-based, so no extra plugins are needed. For live casino games, a good internet connection (4G or Wi-Fi) will give you the best experience.
If the connection drops suddenly, the session is saved on the game server. After the connection is restored, refreshing the browser will generally recover the session. If the connection is lost mid-spin in a slot, the result is determined according to the server record, so there is no risk of losing a round. If you do encounter a problem, contact live chat.
On Android Chrome, open the db768 site, select "Add to Home screen" from the three-dot menu at the top, and confirm. On iPhone or iPad, open the site in Safari, tap the share icon at the bottom, then select "Add to Home Screen". This creates a shortcut that works like an app, so you will not have to open the browser every time.
Account Verification
The account verification (KYC) process confirms the user's identity and keeps the account protected from unauthorised use. It helps prevent fraud, money laundering, and participation by minors. db768 takes this step as a safe and responsible platform to ensure the protection of every user.
Yes, the name on your db768 account must match the registered name on your bKash, Nagad, Rocket, or Upay number. If the names do not match, the withdrawal process may be held up. This is because both parties' details are cross-checked when sending a payment. It is therefore very important to provide the correct name when creating your account.
If verification is rejected, the reason is usually provided — for example, an unclear image, a name mismatch, or incomplete information. In this case, correct the issue and resubmit. If you are not sure why it was rejected, contact db768 via live chat or email at [email protected]. The support team will explain the steps and help resolve it quickly.
Verification is usually requested when you submit your first withdrawal request or when transactions exceed a certain amount. It may also be requested as a security measure if unusual activity is detected on the account. Completing account verification in advance means there will be no delays at the time of withdrawal and transactions will go through smoothly.
Generally, a clear photo of your National ID (NID) or passport and proof of your mobile wallet registration number are enough. The photo must be clear and complete so that the name, date of birth, and ID number are legible. The support team will let you know if any additional information is needed.
Still have questions?
Our expert support team is ready to help in Bengali and English 24 hours a day, 7 days a week. Get an instant response via live chat or reach us by email.
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